How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?
Hi @Alexander Boluarte Reátegui
Currently is not possible to configure this field to set any default.
There is a suggestion to implement it
https://jira.atlassian.com/browse/JSDCLOUD-4382
If you dont want the customers to share the ticket with its own organization (that is the first option that is showed in this field) , the workaround is change permission scheme or create a security level.
Workaround is also described in the same issue.
Thanks for your contribution Patricia, I will try the option of adding the informant to a new generic organization
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