Jira Service Desk disabled this permission

Question

Going to the permission inspector because one of my Service Desk agent is unable to close the issue I see on the following message:

"Jira Service Desk had been disabled this permission"

Detail: The user need to have a license on the Jira service desk board of this project.

If I set another user it works.

Ghost Headshot · Answer

Hi Nic, the user it is a Service desk Agent.

Another user with the same role works. is it there any restriction on license ? is that also saying the error?

Nic Brough -Adaptavist- · Answer

The message you have translated for usis saying that the person who cannot update the issue is not a Service Desk Agent - they are not in a group that grants them Service Desk Agent access.

(Thank you for the translation, I'm afraid I only have one language)