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Is it possible to get a list of users in an Organization through API?

Harry Bob

Hello,

Is it possible to get a list of users in an organization through API? I see documentation on how to retrieve groups a user is part of but I don't see anything on organizations.

Is it possible?

Accepted answers

Petter Gonçalves

Hello @Harry Bob

Thank you for reaching out.

Per your description and tags in your question, I understand you need a REST API method to return all the customers in a specific organization of your JIRA Service Desk Cloud. Is that correct?

You can return users from a specific organization by using this REST API, replacing the parameter {organizationId} by the ID of the organization. These would be the exact steps:

Navigate to your Service desk Projects > Customers > Click in the organization you want to get users from:
At the end of the browser URL, collect the organization ID and run the mentioned API:

GET /rest/servicedeskapi/organization/{organizationId}/user

Let us know if you have any questions.

All comments

Petter Gonçalves

Hello @Harry Bob

Thank you for reaching out.

Per your description and tags in your question, I understand you need a REST API method to return all the customers in a specific organization of your JIRA Service Desk Cloud. Is that correct?

You can return users from a specific organization by using this REST API, replacing the parameter {organizationId} by the ID of the organization. These would be the exact steps:

Navigate to your Service desk Projects > Customers > Click in the organization you want to get users from:
At the end of the browser URL, collect the organization ID and run the mentioned API:

GET /rest/servicedeskapi/organization/{organizationId}/user

Let us know if you have any questions.

Harry Bob

Hi @Petter Gonçalves

Thanks for that. That worked!

My other question which I also have is.

Can I get a list of 'Customers' who are just customers and dont belong in any of my organizations?

Thank you

Petter Gonçalves

Hello @Harry Bob

You are welcome!

I'm afraid Jira does not have a REST API to get customers that don't belong to any organizations, however, we have an experimental REST API to get customers which you can filter using the query parameter:

GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer

I believe the query parameter does not support the organization field, but can you please take a look and check if you can achieve the information needed with the query above?

Let us know if you have any questions.

Harry Bob

Hi @Petter Gonçalves

I got the following error. I am assuming I added the correct headers?

This API is experimental.  Experimental APIs are not guaranteed to be stable within the preview period. You must set the header 'X-ExperimentalApi: opt-in' to opt into using this API.

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