How to remove statuses from Customer Portal?

Shpendi Rakipi

Dear all,

I have a question regarding the statuses in Customer Portal, When the customer access the portal, he/she can view their own tickets or the one of the organisations via Requests: Created by me or Organisation. 

I realised that once the customer can access the option, they have the options to change the status of the ticket. How can I disable this feature? I want the customer to be able only to view the current status of the ticket and not to change it

 

Here is a snippet of the Customer Portal view. I want to remove the statuses marked in yellow. I already know that I can change the name of the following statuses but it is not useful when the customer can still access it

Is it possible?

Thank you,
Shpendi
 

Manon Soubies-Camy

Hi @Shpendi Rakipi,

You can hide a transition from a customer by clicking on the transition and then unticking the following box:

Hope this helps,

- Manon