Setting component field when sending email

Question

Hi

Is it possible to set the Component field when composing an email that will be sent to Jira Service Desk?

I have a dashboard that shows issues with that particular component.

I would like issues created through email to be shown in that dashboard.

Pétur Björn · Answer

Hi Petter and thank you for the answer

I don´t want this for all issues. Only certain ones. These issues are sent to a company outside our organization and we have to keep track of these issues using this particular component.

I was thinking, when composing the email, would it be possible to add the component to the issue using a certain string or similar in the email?

Petter Gonçalves · Answer

Hello @Pétur Björn

Thank you for reaching out.

Per your description, I understand that you would like to set a single component when an issue is created through E-mail in your Jira site. Is that correct?

You can do it by using Automation rules. These would be the steps:

* Navigate to your project > Project settings > Project automation (Not automation)
* Create the following rule:

The rule above will automatically add the component you need to all issues created through e-mail.

Let us know if you have any questions.