Texts under Service Desk Fields

Preston Warden

I cannot determine what is going on with my service desk fields!

 

I have it on some of my request types and it has disappeared on a few. I re-indexed but cannot find the screen that will allow me to update the field descriptions:

 

Here is an example of one of the descriptions.

Jack Brickey

Hi Preston, have you gone into project settings > request types and then click on Edit fields for the request type where a field is missing? In there check and see if the field is actually included in the specific request type. Each request type must define the desired fields and set them to required/optional?