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How to allow Service Desk Customer to transition status via the Customer Portal

Ghislain Herbaut

Hello Everyone

Through my Customer Portal, I would like give access to my customer to complete the last step of my workflow : I mean, to transition the ticket from status "Approval pending on customer" to status " Closed"

Thank you for your support (permissions scheme settings don't work as I was expected to....)

Regards

keep motivated....

Accepted answers

Manon Soubies-Camy

Hi @Ghislain Herbaut,

You can show a transition to customers by clicking on the transition and then ticking the following box:

Screenshot 2020-05-18 at 14.11.35.png

Hope this helps!

- Manon

All comments

Manon Soubies-Camy

Hi @Ghislain Herbaut,

You can show a transition to customers by clicking on the transition and then ticking the following box:

Screenshot 2020-05-18 at 14.11.35.png

Hope this helps!

- Manon

Ghislain Herbaut

Works fine. Thank Manon.

Hi,

In my sessions doesnt appears this option? Jira reopened.PNG

@GRUPO NEXT Your on the Status, not on the transition.

Try that ...

Please, can you show me with a screenshot? Or where do I go to? I am new in JIRA...

Thanks in advance for your help and attention

Here it is.

Just click on the Transition (The Line)
Then the option will appear.

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