I cannot renew my license

Question

Hi.

I had setup auto renew on our Jira Server license - however apparently it did not auto-renew as expected.

So now, this morning, I manually renewed the license, but when I try to view the license under "Manage Licenses", it asks me to update the server id. I copy/paste the server ID from my setup, but the response is that it's an invalid server id: "Invalid Server ID - Please try copying and pasting the Server ID directly from the product".

What to do?

Nic Brough -Adaptavist- · Answer

The id in the database is encoded.  You might have better luck with it being echoed out into the logs.

'cd /stuff/jira-data/log' followed by 'grep "Server ID" *' on a couple of my Jira servers gives output like

atlassian-jira.log.9: Server ID : BZNY-ABCD-DEFG-1234

Moment IT · Answer

Ok - so my assumption is that this erroneous server ID has something to do with me migrating from a Cloud setup to self-hosted setup last year.

So instead I will generate a new and proper-formed server ID, and replace my current environment with the new ID and then I'll try to register my new license again.

Moment IT · Answer

Yes, that is what puzzled me as well. However it is nevertheless the ID found in:

Administration | System | System Info | Jira Info | Server ID

...and when I run the SQL:

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');