How can I successfully connect our custom email id to JIRA service desk? Connection Unsuccessful err

Question

Every time I try that using "Connect a custom email account", I get the error "unfortunately jira couldn't connect to the mail server".

We user Microsoft with no MFA. We are using JIRA cloud hence no access to logs either.

Please help.

Angélica Luz · Answer

Awesome! I'm glad that it's working.

I agree with you regarding the special characters, it's safer if using it on a password.

Do you mind share with us the special characters you were using in the password? You don't need to share the entire previous password, also, if you share the characters, please, don't use it on the same order that it was on the password.

Then, we can check here if it's some issue with the specific characters.

Project X · Answer

@Angélica Luz thanks for your help! It finally worked. The problem was with special character.  But isn't removing special character from password makes it unsafe?

Project X · Answer

Also @Angélica Luz I tried with a new user account. Password has no special character. Yet, I am seeing the same error. PLEASE please help me!