nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not able to close particular issue.

manikanta ch

Hello All,

I am Jira admin and project admin for the Jira Service Desk project. I have permission to close the issues in the project, for one particular issue, I am not able to see any workflow buttons on view screen to close the issue.

Can anyone please help?

Thanks in advance,

Manikanta

Accepted answers

All comments

Benjamin_tmh9yg

Checklist:

1. Do you have the transition permission?

2. Is there any conditions rules set on the transition from the status that may prevent you?

I am assuming there's a transition to the close status. If there's not, then the workflow must be configure so.

Please let me know how this goes.

manikanta ch

Hi @Benjamin ,

Yes, i have transition Permissions.

There is no conditions on the closed transition.

FYI - I have permission to move the transition on all tickets in the project but only one particular ticket I am not seeing it.

Thanks,

Manikanta

Mike_pfalli

You maybe experiencing an indexing issue possibly. Are you able to check the jira log when you attempt to transition the issue? Otherwise, can you delete and re-create the issue, then attempt to transition?

manikanta ch

Hi @Mike ,

Tried Reindexing the project. Still I don't see any transition buttons on the view screen.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software

jira-software-server

jira-service-desk-server