We would like to build a report to show the number of tickets created daily and how they come in: e-mail, portal, Jira or integration.
The system already knows this where it says "raised this request via...."
What field is this and is it accessible?
Hi David,
You can use the following JQL : request-channel-type in (xxx). So you can do:
"request-channel-type in (Portal)"
"request-channel-type in (api)"
"request-channel-type in (email)"
"request-channel-type in (jira)"
This way you can create a filter to track the different ways your tickets are submitted through. Hope this helps!
That's perfect. Thank you!
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