Not able to administer service desk though I am the administrator

Kumaraswamy KS_jya2ww

We have a service desk license with 2 Agents and one administrator.

Administrator do not have the Agent access.

Now As a administrator, If i try to access and update service desk setting I am getting the following message.

Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

But, i do not have rights to enable service desk agent access to myself

Can any one help.

 

Nic Brough -Adaptavist-

You need to be a Service Desk Agent (meaning have the permission to be an agent)

Your admin rights give you the ability to do system configuration, they don't mean "can do anything".  You can use your admin rights to grant your account Service Desk agent permission.