How do I change the sender name when sending group email?

Mai Nagai

Hi all,

 

I'd like to send a group email.

Settings > Mail > Send email

But the sender name is "my account name" <jira@~~~~>.

* I already changed "Email from" setting to "Support Desk".

General configuration > Email from

 

How do I change the sender name in this case?

 

Thank you!

 

Aline_nfbrn8

Hi Mai,

Love the question!

The Email uses HTML/CSS templates to create some parts of the email (like a template).
You can go to your Service Desk Project and remove the tag related to Username

Go to Project Settings > Customer Notifications > Edit Templates and Remove the username tag. 
I advise to save the HTML Template before you make any changes.

You can find more here : https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-notifications-for-your-customers-and-team/

Cheers !

A.