Service Desk Billing - Users in bill seems wrong.

Question

Morning all,

I have just started a trial of Service Desk standard. In the billing section I have an Estimate and a Free rial item which shows I'm going to be billed for 39 users @£660.

I only have two team members - myself and one of my guys. I have around 100 "customers" and users in Jira but none of them Service Desk team members.

How is the billing measured in Service desk? Are trusted, admins etc counted?

(I've emailed support too but no answer from them :(  )

thank

Crispin_nyrmti · Answer

Seems I found the answer. https://confluence.atlassian.com/jirakb/remove-non-required-groups-from-product-access-975038185.html

So a trusted user has access to all the products (Make sense)

and someone who has access to Service Desk is billed for it.

So I need to make everyone un-trusted (or Basic) and that would work.

C

Nic Brough -Adaptavist- · Answer

I think you need to be a site admin to do that.

You need to remove people with Agent rights to get the count of Agents down.  I don't know how you've linked that to "trusted" unless you're counting "trusted" to be Agents.

Crispin_nyrmti · Answer

Thanks.

do I need to be oorg admin for that or is site admin enough?

I cannot see what you're referring to.

A lot of users are set as Trusted. These are then automatically in the Srvice Desk group and I cannot remove them from there without changing their "trust status".

is there another way I could?

C