I need to give Service Desk Customer access to a user who was previously a Service Desk Agent.
We revoked the user's access as a Service Desk Agent previously and then the user became inactive(doesn't have access to the site). Now if I proceed to give permission to that user(as a Service Desk Customer) it shows an error that make the user active which can't be done because of limited licenses.(Refer screenshot for reference).
Kindly suggest a solution for this.
