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API interface for a single customer

Michel Murabito

Hi everyone,

Our Service Desk is configured to allow users to exclusively view (and interact with) their issues or their organization's issues.

A customer asks us to receive an API token in order to read/write issues (clearly keeping the same permissions), the token would serve to make their external system to interact with our service desk.

Is it possible to generate a server-> server token which allows this process?
Do you have any links, resources and/or advice?

Thanks everyone for the answers!

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Roma Bubyakin _Wombats Corp_

Hi Michel,

As I understand you are asking for API Tokens on server instance (if not, you can start from here API Tokens in cloud Jira).

Unfortunately, there is no ability to generate such tokens on Server / Data Center installations.

However, you can give a try to my plugin:

API Tokens for Jira

It supports Service Desk and keep the same permissions for users.

Would be happy to hear your feedback on it.

Regards, Roman

Michel Murabito

Our instance is in the cloud and the need is for the service desk.

Are they supported?

Roma Bubyakin _Wombats Corp_

In this case tokens management is easier and works out-of-the box.

So just follow this instruction

https://confluence.atlassian.com/cloud/api-tokens-938839638.html

Small introduction into these tokens:

they are just a substitution of a normal password but for API and works only in pair with username.

That means, users, who would like to use them must have an account in id.atlassian.com and have appropriate permissions in your Jira SD.

The pair of username/token respect security settings of the Jira and keep the same permissions.

Michel Murabito

It doesn't work.

Steps:

I registered a new user on id.atlassian
I added this new user to my service desk
I generated the token on this user.

Any api request returns 401.

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