Can not change resolution from the summary screen

Ehsanul Parvej

HI,

me and my college used to be able to change status from the service desk summary screen without going into each ticket details. Since last week we can not do that. we have to each ticket one by one - open it and change the status.

Some cases it shows the status moving option but to a distinct column.

Please note i am not talking bulk changes, but changes each ticket from summary without opening the whole ticket.

Screen shot attached

Jack Brickey

So I’m a bit confused. Are you saying that the option to click on the current status and change it has stopped working for all issues or some issues? If the later, please inspect what is different. Ultimately I feel you are going to need to reach out directly to Atlassian Support for this. I have to wonder if a regression has occurred. Just for grins I would try a different browser but seriously doubt that would be the cause. Finally, are others able to change the status?