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Different Products different Service Desk Projects

unknown

Hello,

our support team supports three different products (including different features), we mainly handle bugs and change requets for all three of them though.

We were wondering whether to set up one service desk project for each product or to set up just one service desk with a custom field for the customers to decide which product their request is about.

Does anyone have a similar situation and would share their experience?

Thanks a lot!

Accepted answers

Hernan Halabi - Elite IT Consulting Group

Hello @[deleted]welcome to the community. I would suggest you use the extra custom field. That way your agents have to pay attention to a single project and reporting should be more straightforward as well

All comments

Hernan Halabi - Elite IT Consulting Group

unknown

Hi @Hernan Halabi - Elite IT Consulting Group thanks a lot!

We want to connect confluence to the service desk and thought, different areas for the products would be clearer. This is how we came to the topic. As far as I have seen, you can only connect one confluence area to a service desk. Do you have experience on that one, as well?

Hernan Halabi - Elite IT Consulting Group

Yes you can connect only one space but you could have 3 main pages there, one per topic and still have things organized

unknown

Okay, thank you very much for your help!

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