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Default Priority

Brian Oconnell_48542z

Recently, all newly created issues in Jira Service Desk Cloud (which come in through Email) have been set to priority "Trivial". How can I see or change the default priority?

I have looked at Automation rules (both kinds: Jira and Service Desk) as well as all kinds of configuration confusion like workflows, schemes, issues, fields, etc.

Does anyone have any suggestion of what else might be causing the priorities to always set to trivial?

Thank you

Accepted answers

Brian Oconnell_48542z

The solution, by the way, is not in Service Desk.

Go to Jira > Settings > Issues > Priorities.

Why can't I search within the admin menu? It should not take someone over an hour to find that.

All comments

Brian Oconnell_48542z

I found the setting finally. Too bad nothing came up in search results here. Would have saved a lot of wasted time. Or better yet, make the admin menus easier to use and find things.

Also, the support link on the Priorities page is dead and does not redirect:

https://confluence.atlassian.com/display/ADMINJIRACLOUD/Defining+priority+field+values

Brian Oconnell_48542z

The solution, by the way, is not in Service Desk.

Go to Jira > Settings > Issues > Priorities.

Why can't I search within the admin menu? It should not take someone over an hour to find that.

Dmitry Sednevets

That was helpful. Thank you! )

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