how to get all the external customers in service desk

Rosana Casilli

Hi all!! good morning!!

 

My partner is trying to get a list of all external customers in service desk, but he can't find the way, neither do I. 

Can you help us? how can we get this list?

 

Thanks in advance,

 

Ro

Mike Bowen

Hi @Rosana Casilli 

For starters I think you need to be a Jira Administrator to see this. If you are then great follow the steps below: 

1. Click on the cog or Settings button (top right next to your Avatar). 
2. Select User Management
3. From the menu on the left under User Management, under Access requests - see Jira Service Desk. Click into it. 
4. This will list all the Portal Customers and one has the option to Export customers to a CSV file. 

Kind regards,

Mike