Plugins don't want to load details

Question

After the change of JIRA license some plugins don't want to load details.

Below are the answers to the questions you probably will ask :)

* Which plugins do not load?
Only those plugins that have a license key. In my case Tempo Timesheet, ScriprRunner and JSU.
* After changing the license to JIRA, did you change the license keys for the plugins?
Yes I changed them.
I had to use a workaround - I turned off "Connect to the Atlassian Marketplace" and then the plugins details started to load, and I can able to changed the license keys.
* Have you restarted JIRA?
Yes, I restarted JIRA several times.
* Did you delete the plugins cache?
Yes, I removed all plugins cache.

Does anyone know the solution why with "Connect to the Atlassian Marketplace" turned on, the plugin details won't load?

Unfortunately, a workaround (disabling "Connect to the Atlassian Marketplace") in this case is not helpful, because then it does not get news about plugin updates.

Benjamin_tmh9yg · Answer

Hi @Paweł Mroczek

Ah, so The culprit turn out to be an external issue with the network. Thanks for sharing. Were you able to get an exception from your network administrator?

Paweł Mroczek_0wkrzt · Answer

Hi @Benjamin ,

I found the cause of the problem.
Our network administrator has set CSP (Content Security Policy) permissions for https://marketplace-cdn.atlassian.com and therefore plugin details didn't work correctly for already installed plugins.
For new plugins this problem didn't occur.

Benjamin_tmh9yg · Answer

If not network issues or dns problems, have you updated the UPM?