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No ticket created when the email message body is empty

Does anyone know how to get JIRA Service Desk to create a ticket when there is no message body in the email? Sometime clients only include a subject line no message body in their emails.

08/May/20 9:44 AM

FAILURE

Message body is empty where Description field is required

sheryl.denison@newinsights.io

No Body in message

Service Desk Mail Handler

Accepted answers

Patricia Francezi_iDev_

Hi @Sheryl Denison

Welcome to the community.

The error is occurring because the field Description in your Request Type / Type for email is required (mandatory).

You need to change this field configuration removing the required setting.

Please use this doc as guidance, and let me know if worked for you

https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html

All comments

Patricia Francezi_iDev_

Hi @Sheryl Denison

Welcome to the community.

The error is occurring because the field Description in your Request Type / Type for email is required (mandatory).

You need to change this field configuration removing the required setting.

Please use this doc as guidance, and let me know if worked for you

https://confluence.atlassian.com/adminjiracloud/changing-a-field-configuration-844500798.html

I found where the setting is. That did fix the issue. Thank you for your response. I appreciate the help and guidance.

Patricia Francezi_iDev_

thanks for your feedback.

if my answer helped to solve your question, please accept it.

Regards!

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