Service Desk Comments

Lacey

How can I restrict JIRA software users (that are not service desk agents) from adding internal comments in Service Desk projects? 

 

I created a group for certain managers to Browse Projects so that I could create a dashboard for them to see their teams' submissions...I think that's what is causing it, but I don't know how to correct it

Patricia Francezi_iDev_

You need to restrict the  permission "Add/Edit... Comments" to service desk agents.

You can check in the Permission Scheme used by the JSD project, and restrict by Role: "Service Desk Team". 

But I'm not sure about the browse permission, unless you have put all the jira software users in the group, JSD is usually restricted when created.