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Help please

Андрей Новиченко

Hello 👋

can you help me please?

import backup failed

you have no email no phone number

what a great service

Accepted answers

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Nic Brough -Adaptavist-

Email is a bad way to ask for help, and Atlassian take the much better option of having a set of Service Desks and issue trackers, which they guide you to the most appropriate one. Start at https://support.atlassian.com/contact

Telephone support is hideously expensive compared with service desks, so only customers who are willing to pay a premium can use it.

You'll need to provide a lot more information, whatever route you take. "import backup failed" is not useful. We need to know what the source is, the target, what type of export/import and what the error messages are.

Hello sir

Some time before we saved the backup and now we cant reload it (((
We did import and get such an error ..

http://confluence.atlassian.com/display/Support/Atlassian+Cloud+Bug+Fixing+Policy

Backup is here

https://www.dropbox.com/s/hzvmtsquhan93rd/Confluence-export.zip?dl=0

Please help us because we spent so much time doing that (((

Thanks a lot
We appreciate that

Nic Brough -Adaptavist-

If you want help with this, you'll have to explain what is wrong. Please read the last paragraph of my original answer.

My english is not good thats why i try to explain as i can..
what is wrong?

1. we did backup

2. now we load it and

Its written here that "Error while importing file. Please look at our management
2020-05-11 17.54.18.jpg

At last paragraph u told that i have to say what is wrong.
"what the source is, the target, what type of export/import and what the error messages are"
source - confluence
import
what kind of error here is no any words just saying that "while you doing import there is an error. look at our managment"
Great!!

Here is backup
https://www.dropbox.com/s/hzvmtsquhan93rd/Confluence-export.zip?dl=0

Can you try to load it?
and you will see thats its impossible

We worked several month to collect all information(((
Did backup to save
And now ...
Please help us

Nic Brough -Adaptavist-

I said "We need to know what the source is, the target, what type of export/import"

I am sorry, that was not clear. What is the source Confluence? Cloud, Server or DC? Same for target? And what are you exporting and importing - a full backup or spaces?

I'm afraid I can't read Cyrillic languages, and I can't paste the text into a translator. Could you give us the plain text of the error or translate it for us?

cloud
import spaces

Nic Brough -Adaptavist-

Please, I can't work with only half the answers

What is the target?
Can i get an example?

Our targer is to reload broken cloud of information

Nic Brough -Adaptavist-

What is the source Confluence? Cloud, Server or DC? Same for target? And what are you exporting and importing - a full backup or spaces?

I'm afraid I can't read Cyrillic languages, and I can't paste the text into a translator. Could you give us the plain text of the error or translate it for us?

I HAVE AN ACCOUNT
YOU CAN OPEN YOUR EYES AND LOOK WHAT I WRITE
----------------------------

1. CLOUD

2. TARGET WHAT IS IT???????

3. IMPORT

4. SPACES

I have an account
You can easily look what i did in it and check
Why do you say one by one the same text???
You getting fun or what??

Is that good service??
I need another manager

It looks like some kind of bullying
I write 100 times about it and you instead of answering human like that unfold write me banal standard phrases
What kind of harbour service is this?

I 've been running for almost a year on your harbour service
And then suddenly everything is gone
I download the baсkup space and I am given a mistake
And I discount even a photo of a mistake
How do you even work?
Maybe it makes sense to look at what I 'm discounting?

Just some hell
Not only does the error issue without a signature even
It is simply specified "Mistake"
What kind of mistake is that?
Plus, the prank manager jokes with me
I will arrange to you

1. CLOUD

2. TARGET WHAT IS IT???????

3. IMPORT

4. SPACES

Why ask questions if you can go to my profile and see the whole story and all the important points
I used cloud
I did export space
Now i need to load my backup and did import

Is that so difficult?

Nic Brough -Adaptavist-

Yes, please, I could do with answers to the questions I have asked.

Source: Export from cloud - yes, thank you, you said that already.
Target: You have still not said what you are importing into
Type of import: You mentioned space import, thanks.
Error messages: you'll need to explain what errors you are seeing. I appreciate that you already gave us a screenshot, but it's in a language I can't speak, and in a format I can't run through a translator, so you'll need to translate it for me or run it through a translator.

Please note that I have no access to your systems, I'm not your admin or system owner.

Nic Brough -Adaptavist-

By the way, your profile only shows your activity here, it does not expose anything about any of your other Atlassian systems.

We try to import files
its very interesting question..
How i can explain it?
Import files that contain intractions about work in our company

About the error
"An error occurred during import. See how to generate an error report"

If you 're technical support, why don 't you open the file that I sent before with the backup file and download it. Then you will see a mistake and will surely be able to help us

Nic Brough -Adaptavist-

Or you could just tell us what errors you are getting.

And we're not support. Even if we were, we'd be asking you to tell us what the errors are.

i write text but you dont read it

OPEN SCREENSHOT!!!!!!!!!!!!

THE TEXT THERE IS!
"AN ERROR OCCURRED DURING IMPORT. SEE HOW TO GENERATE AN ERROR REPORT"

WHY ARE SPEAKING SO RUDE WITH ME???? DURING 2 WEEKS IF YOU ARE NOT SUPPORT AND IF YOU CAN HELP ME?????????????

Nic Brough -Adaptavist-

Everything you have written since my last comment is rude.

You're SHOUTING at us
You're not bothering to read any response
You are refusing to answer any of the clarification questions I've asked
You're not seeming to read anything I've said
You're repeating stuff we've already told you gets us nowhere
You're ignoring what we've said
You're trying to threaten me rather than having a conversation

Please, if nothing else, could you read the last response properly. It might help you understand why your ranting is misdirected.

Nic Brough -Adaptavist-

So, trying to help after that, what does the error report say when you follow the guide on how to generate the report?

I AM TELLING THAT IN ERROR THERE IS NO WORDS ABOUT
"WHAT KIND OF ERROR IS THAT"

YOU HAVE SUCH A WONDERFULL SERVICE

Nic Brough -Adaptavist-

Please stop SHOUTING, it is hard to read and rude.

You need to tell us what errors you are getting. In English or at least with text we can put into google translate.

I will write as much as need
Look and read

When i try to load my backup there is information

"AN ERROR OCCURRED DURING IMPORT. SEE HOW TO GENERATE AN ERROR REPORT"

Do you understand it?

Can you understand it and dont write the same things?

Nic Brough -Adaptavist-

Have you tried reading "see how to generate an error report" yet? What does that tell you?

And please stop being so rude, it's not going to get you much beyond a ban.

Listen to me dude.
I dont want to speak with you i want to solve the problem of your service
If you are not technical support why are you talking to me?
I dont have the time. We are speaking 1 month and all we have is
"what is you problem"
If i see the problem i can solve it by myself
But the thing is that there is no TEXT OF THE MISTAKE
Can you understand it?

I want you to switch me for support
They can reload my backup and everything will be alright
I am realy very tired with that problem

Once again - here is backup
https://www.dropbox.com/s/hzvmtsquhan93rd/Confluence-export.zip?dl=0

Source: Export from cloud - yes, thank you, you said that already.
Target: i importing documents and files - yes thank you
Type of import: You mentioned space import, thanks.
Error messages: "An error occurred during import. See how to generate an error report" and thats all i see there

What i think about it?
If you are great service you can open my accout and try to reload backup
It looks so interesting from your side
Look please "You service gave an error" "Your customer 1 month speaking with the man who are not the support"

How to say for you that you will understand me?
Bro listen to me once again

THERE IS NO ANY TEXT OF ERROR

There is just the text "An error occurred during import"
Thats it! How can give you the text of error? There is nothing there
If there were any text i wd deffinetly give it to you
I dont like to solve problems for 1 month

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