I am not able to see 1 of my projects time logged in the Tempo Sheet.

Question

Hi,

I need help, as I have 1 project from which I recently stop seeing the Time logged. Compared the configuration with my other projects and I see everything the same. Anyone has an idea what have change that I stop seeing the logs for this project during April?

Leticia Mijares Arredondo · Answer

Thanks, but when I access at the next day I was able to see the project times again.

But I was happening to everyone working in the project, and they were not able to see their own hour.

Susanne Götz _Tempo_ · Answer

Hi @Leticia Mijares Arredondo ,

Can you please give us some additional information about this.

Does this affect your own worklogs or worklogs made by other users.
In case the worklogs belong to other users, can you please make sure that you have, additional to the "Browse Project" permission also either the

"View all worklogs" permission for the project (https://tempo-io.atlassian.net/wiki/spaces/THC/pages/173899777/View+All+Worklogs+Permissions+for+a+Project) or the

"View team worklogs" permission for the team that the worklog owners are members of (https://tempo-io.atlassian.net/wiki/spaces/THC/pages/178618432/Granting+Users+Team+Permissions).

In case you do have these permissions but the problem persists, can you please create a ticket in our Tempo support system so we can better investigate this (https://tempo-io.atlassian.net/servicedesk/customer/portal/6).

Best regards,
Susanne Götz
Tempo team