nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue layout

Asher Francis

I'm trying to follow this guide https://confluence.atlassian.com/servicedeskcloud/configure-field-layout-in-the-issue-view-975038911.html as I need to change the layout of how fields appear in my issue types, however I do not have the "Issue layout" button in the project settings

It's a classic project.

The problem I'm trying to solve is that I have these fields here that are hidden and I want them to be higher up in the list

Any ideas?

issue layout.PNG

Thanks

Accepted answers

All comments

Jack Brickey

Hi Asher,

can you try clicking on the Configure button shown in your image?

Asher Francis

I can only click this if there's an associated "Request type" which there won't be for a lot of issues. There will only be a an associated request type where the issue was logged via the portal

Jack Brickey

A couple of things here...

I hadn’t noted this was JSD, my bad. “Issue Layout” is specific to JSW though “configure” gets you to the right place for JSD.
you need to ensure that the Request Type is always et to something to ensure proper operation of JSD, IMO.
I don’t understand why Configure isn’t working for you regardless of RT being empty.

Asher Francis

Essentially I want to change the order of these fields. I thought this would be done through "Screens" but the order in the issue itself does not appear to reflect the order that the fields are setup in the screen

issue layout1.PNG

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