JIRA Service Desk - Widget doesn't display but can see JSON in Network tab

unknown

Nothing is displayed for the widget.

It is definitely enabled.

No console errors are logged (Chrome or Firefox)

JSON can be seen in the Network tab of Chrome or Firefox for a GET to https://jsd-widget.atlassian.com/api/embeddable/I_USED_MY_DATA_KEY_HERE/widget

Web page used for testing is minimal, i.e.

<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<title>Widget Test</title>
</head>
<body>
<script data-jsd-embedded data-key="I_USED_MY_DATA_KEY_HERE" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian.com/assets/embed.js"></script>
</body>
</html>

Building on prior support cases:

A) this ticket -- widget is definitely enabled as per that page

that ticket -- There are no permissions in "atlassian-addons-project-access" role. But since I am using the default JSD set-up, I have not changed the permission scheme. If this is the cause, then JSD widget doesn't work out-of-the-box.

I am using the demo of the next-gen project JSD.

Angélica Luz

Hello there,

Thank you for reaching out to Atlassian Community!

Testing using the same template as you, the widget works correctly. 

Have you confirmed if the settings to allow to access the portal without logging in are enable?

Please, go to Jira settings > Products > Configuration and confirm if it's configured as below:

Also, it's necessary to let the project open to anyone with an account on the site. 

Go to Project settings > Channels > Customer permissions:

After that, please, test the widget again.

Regards,
Angélica