It it possible to change subject name for notifications in Jira Cloud

Question

Hello

I want to change default behavior of Jira Cloud - it inserts generated ticket number in subject field of email notification. I want to remove ticket number, and keep mail subject exact same as it was

It it possible in Jira Cloud? If not, is it possible in on prem version?

Olga Videc · Answer

Hello @Evgeniy

The issue key is required because when someone replies to issue via email Jira can match to witch issue does it belong to.

So you cant remove it.

BR, Olga

Evgeniy_218ggs · Answer

Olga, thanks for reply.

I realized that that i asked my question incorrectly. I want to remove ticket id from replies. The thing is if i try to remove issue summary from template, i got this error:
The issue key variable is required, please add it using the dropdown.

Olga Videc · Answer

Hello @Evgeniy

I work on the server version, which should be possible on the cloud too.

GO to your service desk project -> customer notification -> Under templates find "Edit templates"  under subject add ${issue.key} this will add issue key of issue that triggered this notification.

Cloud documentation for customer notifications

https://support.atlassian.com/jira-service-desk-cloud/docs/change-the-look-and-feel-of-customer-notifications/

BR, Olga