Confiforms: Show form on Service Desk

Question

I am using ConfiForms in Confluence. I now need to share this to customers on JIRA Service Desk. The customer is able to access the page through Service Desk, but cannot see the form. Additionally, even though they do not have admin rights to the page, they can see the Form Admin UI. Has anybody faced this problem before?

Alex Medved _ConfiForms_ · Answer

Admin UI is shown to users who have edit permissions on the page. I suggest you to move the form definition macros to another page and have this page to contain only the FormView macro (ConfiForms FormView Registrations Control) that will reference your form from another page

Kruttika Swaminathan · Answer

Yes, thank you.

Also, will this fix the issue of the Form Admin UI still being shown?

Alex Medved _ConfiForms_ · Answer

Hi

We have answered you on a support ticket you have raised with us.

This is an interesting problem and looks like it the issue is with the Confluence API we use to render a form view from a storage format

https://developer.atlassian.com/cloud/confluence/rest/#api-api-contentbody-convert-to-post

And that fails with 403 HTTP error (forbidden) for JSD customers

As I have suggested on our support ticket - let's open a ticket with Atlassian to hear their opinion on this and how we should go about it

Alex