SLA re-evalution outside of issue transition

Mark Wheeler_un9ybq

In Jira ServiceDesk is it possible to trigger SLA re-evaluation on the value of a field changing or on a scheduled basis (e.g. once a day)?

I have an SLA which starts and stops based on transitions between statuses, but the SLA is based on some JQL on some custom fields as well (e.g. Severity, Production?). If the value of a field in the JQL is changed then the SLA may change as well (i.e. length or whether still applicable), but the SLA doesn't appear to update until another transition.

Is there a way with SLA or Jira Automation of triggering SLA re-evaluation outside of status transition?

Example SLA with JQL:

Olga Videc

Hello @Mark Wheeler 

I'm afraid that not possible.

The thing that might help is a custom script triggered by automation.

OR 

You can create a custom transition to witch all statuses can transition to, add a condition to the transition. 

I would use a condition by the user only me or someone who is set as the triggering user in automation can transition it.

So no one could see the transition but you, so it doesn't confuse users, the problem is that status should be transitioned back to some status, you can't automate to go back to the previous status, you need to set the status to which it will be transitioned to.

So it would go from "TO DO" -> priority changed(automation transitions issue to "reset SLA" status) again automation is triggered by this status and issue is transitioned to "In progress" 

These are just ideas about how I would do it.

BR, Olga