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When issue is created dont send an email

Christian__Palomera

I created a project in classic mode, when I create an issue from customer portal and use components to assign directly the new issues to me, it asign the issue to me correctly but it dont send me and email.

Is it necesary configure in other place? where?how?

thanks in advance

Best Regards

Accepted answers

Angélica Luz

Hello Christian,

Thank you for reaching out to Atlassian Community!

When using Jira, by default, we don't receive updates about our own changes. With that said, since you are the reporter and the assignee of a ticket, you won't receive notifications.

As a workaround, you can create a customer account with another email address and use it to create tickets and use your admin account to be only the assignee.

You can also receive the notifications from your changes by selecting the option on your profile. Go to your Profile picture > Settings and select the following options:

Screen Shot 2020-05-05 at 14.56.03.png

Regards,
Angélica

All comments

Angélica Luz

Hello Christian,

Thank you for reaching out to Atlassian Community!

When using Jira, by default, we don't receive updates about our own changes. With that said, since you are the reporter and the assignee of a ticket, you won't receive notifications.

As a workaround, you can create a customer account with another email address and use it to create tickets and use your admin account to be only the assignee.

You can also receive the notifications from your changes by selecting the option on your profile. Go to your Profile picture > Settings and select the following options:

Screen Shot 2020-05-05 at 14.56.03.png

Regards,
Angélica

Christian__Palomera

Thanks so much again Angelica. But one question more about it.

I made it and its works, then I add that notify other administrators but they dont receive the email, like the capture that Admin called JS dont receive emails, and he has activate all options you say

Angélica Luz

Thank you for sharing the screenshot, Christian.

I checked the email notifications for JS and it seems that he received only one email notification in the last 7 days. The notification was related to an "Issue Created" event.

Then, I searched for blocks and bounces and I found some for the emails with the same domain and JS was included on the list:

550: 550 5.4.1 Recipient address rejected: Access denied [DB5EUR01FT025.eop-EUR01.prod.protection.outlook.com]

I removed this bounce and now he should receive the notification.

Please, test updating a ticket and let us know if he will receive the notification.

Christian__Palomera

Thanks again Angélica,

This morning I was going to write you, yesterday I was making some test in the notification and the user JS is with the rol Adminitrators in the general configuration but no inside the project, then I added him to the project like Administrators too and he received the issue created mail.

Where did you found the block and bounces and where did you remove the bounce? or it only in your system?

In some hours JS will connect and we try to quit from project and send email to check the block and bounces deleted.

Best regards and thanks again

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