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How can I disable the option for sharing a request with the Organization

IT - Avantis Team

Whare a customer opens a new service request the option for share with the customer's organization is the default.

Does anyone know how to remove the share option completely? or at the most, set it to "No one" as the default?

I am using the next-gen version.

Accepted answers

Patricia Francezi_iDev_

Hi @IT - Avantis Team

Welcome to the community

Please have a look in this doc https://support.atlassian.com/jira-service-desk-cloud/docs/change-project-customer-permissions/

I hope this helps you.

All comments

Patricia Francezi_iDev_

Hi @IT - Avantis Team

Welcome to the community

Please have a look in this doc https://support.atlassian.com/jira-service-desk-cloud/docs/change-project-customer-permissions/

I hope this helps you.

IT - Avantis Team

Hi Patrica,

Thanks for the reply but unfortunately there is no option to disable this setting

I find this setting in - Project settings -> Channels -> Customer permissions

Patricia Francezi_iDev_

Im sorry for that.

There is no option to disable, indeed.

There is a suggestion for that https://jira.atlassian.com/browse/JSDCLOUD-5307

If you are in a Classic Project, a way to solve this would be by permissions scheme / issue security scheme.

IT - Avantis Team

Hey Patricia,

I ended up removing all the Organization that I created and, now all users don't have the ability to share there request with any other from the office which works fine by me,

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