How to I check settings for outbound communication to clients?

Question

We use Jira Service desk to communicate with our customers.   The customer is registered as the reporter on the ticket.  We are getting an increasing number of customers who don't receive our "reply to customer" comms from the ticket. But we can reach them without fail from Outlook.

what do I check?

where do I check it?

Is anyone else having this problem?

Many thanks

Heather Smith_bzetzf · Answer

If I choose IMAP it asks for these, no idea where in Service desk to locate whats needed.

Heather Smith_bzetzf · Answer

If I bring up the POP screen  in outlook it asks for the below information, where do I find the details that it is asking for?

Heather Smith_bzetzf · Answer

Hi Phil,

Thank you. No it was not set up in outlook and when I just tried to set it up it failed.

The email is  maiao0@maiatechnology.atlassian.net.. so maybe that is not compatible with outlook or do I need to choose pop or imap instead of outlook in the advanced settings of add account in outlook?