Getting Error Message as "Something went wrong" when user logs in

Question

Hi

I am getting the below error message to one of the Confluence user when he logs in.

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Error Message is "Something is gone wrong"

Our team has been notified. If the problem persists, pleas contact atlassian support.

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Sai Kishore_o7spwv · Answer

Hi @Diego

The problem solved by using the correct confluence URL.

I was using JIRA url and then trying to access confluence module.

Thanks for your reply though :)

Sai

Diego_88dj6o · Answer

Hello @Sai Kishore !

As I understand, one specific user is facing an error when the login procedure is finished. Does the error looks like this:

The error you described is most likely caused by this:

* The user has a license only for one product (let us say Jira)
* Then, the user tried to login into Confluence (where no license is available for said user)

The admins can check if access to the desired product is present:

* Go to the Administration page
* Select Users
* Check if the profile has access to the desired application

This is what the Administration page looks like:

If the user facing this behavior does not have access to the desired application, it should be provided by the administrator. You can check here for further information on this:

* [Atlassian Cloud] Groups and product access

I hope this helps!