Hi All,
Is it possible to enter a Jira ticket without an invoice number?
Please assist anyone please!
Hi @Roja Gurram ,
If I understand correctly "invoice number" must be a custom filed which is marked required in your create issue screen in JIRA. If that is the case you can mart the same optional under field configuration https://confluence.atlassian.com/adminjiraserver073/specifying-field-behavior-861253403.html.
Thanks,
Bibek
Hi Bibek,
Yes, "invoice number" is a custom field.
But my question is through mail handler we can create a Jira ticket based on the "Subject Line of the Email" or any Invoice number.
To create a ticket in Jira is Invoice number is needed? I don't have knowledge on this.
Customer requested an "Is it possible to create/enter a Jira ticket without an INVOICE NUMBER".
Yes @Roja Gurram ,
That is exactly what might be happening, may be the below exercise will make more sense.
In your JIRA screen try to create the same issue type in the project when the ticket gets logged when a customer sends a request. You can see which are the mandatory fields (INVOICE NUMBER)JIRA accepts for creating the issue. Based on the same you can alter your field configuration.
Regards,
Thank you again for your quick response!
"INVOICE NUMBER" is mandatory field in my Jira.
So, i understand that after filling the Mandatory fields in MAIL HANDLER then only a ticket will be logged into JIra whatever the fields we have filled in MAIL HANDLER same will log in Jira. Am i right Bibek ?
Please correct me if i understood wrongly. After i will update to customer.
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