Why can I not add more users?

Question

I want to get more users on our site, but evidently I can't because we are using the cloud based product and not hosting ourselves.

I submitted a request- but I haven't heard back from anybody. Are we just stuck until someone reads the email? How do I escalate?

You would think that purchasing more seats of a product would merit a more responsive reaction... or, that doing it in the first place wouldn't' be so encumbered...

Mikael Sandberg · Answer

I am so sorry for all the trouble you have had, I will ask someone from Atlassian to take a look at it.

I have used an Atlassian Partner for well over 3 years now I believe to handle all of our licenses. At my previous company we used server so using a partner allowed us to co-term all the licenses. It might be worth contacting one of the partners to see if they can help you with the licenses as well.

Cody_6g3lit · Answer

... and no dice. I was instructed to leave a voice mail.

related questions:

* Why am I not able to automatically just log in and pay them for their service?
* Is there a place to send the invoice for the literally hours of time I have spent trying to purchase these services from Atlassian?
* Why is the cost for doubling the number of people (10 to 20) 12.5x the cost?
* What is the alternative to atlassian? Is it still only sharepoint or are there some others I should consider?

Our contractors swore by this system for collaboration, but my experience leads me to believe that their tools must be just as shoddy as this user experience. Am I wrong?

Cody_6g3lit · Answer

@Mikael Sandberg , I just clicked the link you provided. Thank you for that.

When it loaded, it appears that this is the same form I used to ask to purchase more seats several days back. The one to which she provided answer to permissions, and a link to estimate cost... but still no  way to purchase...

For reference, this was:

"CA-987877 Purchasing and Licensing Request: Update user tie"

It sorta insane that nearly a week after attempting to purchase the product, I still don't have any ability to do so.

She left a phone number in her email- I will try that.