Hi,
On JIRA service desk cloud, we struggle with email notification settings.
On a classic service desk project, all users are added, with the same role (service desk team).
Some of them stopped receiving the notifications and we can't figure out why nor how to fix. The only common point they have is that they have an email address that did not work for a few days a month ago.
I went to system / admin helper / permission helper and it says there that they are receiving the notification.
Other Service Desk Team users are receiving the notifications just fine.
Any clue on where to look / what to do?
Thank you
