Email sent from customer domain didn't create support ticket.

Szymon Kowalczyk

Since some days, email sent from customer (only one as far I know) did not create support ticket automatically.

SMTP communication has been tested, messages sent from customer to others are arriving without problems. There are no changes made on the customer side, related to email communication.

How and where should I test first for potential failure?

Is there any debugging available to test email communication?

P.S. I'am not an Service Desk administrator, simple user only.

Jack Brickey

Hi Szymon, welcome to the Community. Could you go to - Project settings > email requests and click on the View logs and look for a possible failure for that customer? Note: i see you are not an admin. You will need someone w/ at least Project admin permissions to do the above.