Preventing to create customer comment during transition screen

Question

I would like to ask if it is possible to prevent agents to fill incidently comment to customer during transition to next workflow status.

The screen for the transiotion needs to be there to fill the other fields. From the other posts I consider that is not possible to hide Comments in Cloud.

But is it possible to check by Validators or ScriptRunner that Customer Comment is Empty?

Muhammad Moazzam Hassan · Answer

Hey @Petter Gonçalves ,

I exactly want what your are suggesting but it is not replicating the comments are still adding on issues.

Petter Gonçalves · Answer

Hello @Jiri Bures

Thank you for your details.

Indeed, the property I provided you is applied to both Transition and status.

That being said, I'm afraid Jira doesn't have a feature to only prevent the comments in a transition, however, we have the following feature requests to add this functionality:

Remove Comment field in Edit/View Issue Screens

Allow control of whether comment field will be shown on Edit and Transition screens

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Unfortunately, we don't have a possible workaround to achieve this functionality and no groovy scripting (Scriptrunner) provided in other questions are applicable to Jira Cloud, but I suggest you to directly contact Adaptavist team to know if they are working in a possible solution with Scriptrunner or have any suggestions:

Adaptavist support

Let us know if you have any questions.

Jiri Bures · Answer

Hello @Petter Gonçalves

Thank you for your answer but it does not seem to work for transition. It works only if I set this Property to destination status - but this is not goal I want to reach.