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Notifications when customer reads email from service desk

Hi there!

Is there a setting in Jira that shows you when a customer reads your email response from Jira? In Team Desk, a little eye icon would appear when the customer opened your email response.

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Hernan Halabi - Elite IT Consulting Group

Hello @[deleted]welcome to the community, currently Jira doesn't have that functionality in place

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Hernan Halabi - Elite IT Consulting Group

Hello @[deleted]welcome to the community, currently Jira doesn't have that functionality in place

@Hernan Halabi - Elite IT Consulting Group

Thank you for the quick response!

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