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Strange behavior of function Copy Value From Other Field

Jiri Bures

We are using Jira Cloud and Service Desk.

I want to store Description to custom field Original Description when a new issue is created

I used Post Function Copy Value From Other Field

But the result was like that:

Some Text --> Optional[Some Text]

If I tried the same Post Function with Source Field Summary, everything was OK.

Any suggestions where the problem is?

Accepted answers

Jiri Bures

Standard Post Function does not work with this situation, only way how to solve the problem is to use Automation.

All comments

John Funk

Hi @Jiri Bures - Welcome to the Atlassian Community!

Can you share a screenshot of exactly the value it put in there?

Jiri Bures

Here is the screenshot

John Funk

Why does the Original Description look like it has a Dropdown next to it? Where was the screenshot taken?

Jiri Bures

It is Old view of the Issue.

Original Description is defined as Text Field (multi-line) and put to this screen. The "Dropdown" is there that you can see Text in one-line or Multiline - I think it is standard Jira Old View behaviour

The whole screen:

Jiri Bures

Standard Post Function does not work with this situation, only way how to solve the problem is to use Automation.

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