nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automatic ticket creation email handlers

Hello,

We have a few partners who's tickets are filtered out because they are marked as bulk or auto-reply mails.

Where can we find the option to modify or delete these handlers / filters? They seem to be created automatically when creating a service desk project.

Screenshot 2020-04-27 at 14.53.59.png

Accepted answers

Patricia Francezi_iDev_

Hi @Kaur Kallas

I just answered this question in the community

Check if this helps you

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Alternative-to-disable-SD-Bulk-filter/qaq-p/1357513

All comments

Patricia Francezi_iDev_

Hi @Kaur Kallas

I just answered this question in the community

Check if this helps you

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Alternative-to-disable-SD-Bulk-filter/qaq-p/1357513

I thought i already did this but at first did not notice wildcards aren't supported yet

So they were inserted as @domainname.com instead of domainname.com

Sadly i do not have a good way to test this right away but i'm fairly certain this was the issue.

Thank you!

Patricia Francezi_iDev_

Waiting for your feedback, if possible.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk