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Unable to clone an issue

After upgrading to JIRA version 4.4.3 with Greenhopper plugin we are not able to clone issues.

When trying to clone we get the followig warning:

The clone link type Cloners does not exist. A link to the original issue will not be created.

and the following error:

Exception: com.atlassian.greenhopper.service.rank.RankException: Tail entry is missing in rank table! Please update the rank table and ensure that there is exactly one issue that has no child.

Greenhopper Configuration-> project templates -> Ranking field is set up as follows:

Ranking Field

To rank issues within GreenHopper you must have a GreenHopper Ranking field configured.

Ranking Field:

Field Name Actions

Rank Remove Field

Accepted answers

The solution was to rebuild the database with some command line commands.

All comments

Hey there, Lars.

Seems that you have hit into a known issue. https://confluence.atlassian.com/display/GHKB/The+tail+end+of+the+GreenHopper+Global+Rank+is+missing. I would suggest you to raise a ticket in https://support.atlassian.com/ and get help from the support team.

Warm regards,

Danial

The solution was to rebuild the database with some command line commands.

Hey there, Lars.

Glad to know that you managed to solve the issue on your side. Take care!

Warm regards,

Danial

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