Azure AD synchronization to Jira Service Desk as Customers Portal clients

Nico_1fi9ui

Hello,

 

I am configuring my Jira ServiceDesk, and I want to invite clients in a dedicated ServiceDesk project to use their own Jira Service Customer Portal. Clients must not create a password to log in to the customer portal when they are invited.

I know that I can sync Atlassian with Azure AD (already done for my agents) but as I understand, it is for Agents only in order to access Atlassian products and affect a license?

We are MSP company, so we create a SD project per client/company (each company has their own Azure AD tenant).

It means that I have ten Jira ServiceDesk projects, each project has 50 users that need to access to the customer portal and I would like to sync each project with their own Azure AD tenant for clients (through customer portal). Is it possible?

Do I need to create an Atlassian directory and use "user provisioning" feature to sync 10 Azure AD in a single Atlassian directory? 

 

Thank you for your help

Ed Letifov _TechTime - New Zealand_

For this to actually work, since you are in the Cloud, and Azure AD integration in the Cloud is per organisation (i.e. per domain for simplicity sake) via Atlassian Access - every single client (organisation) of yours will have to have a subscription to Atlassian Access, and configure their organisations to use SAML SSO. Do they?

The bottom line is, you do not control how users from outside your own organisation connect to your Jira Service Desk Cloud.