Does not allow reopen closed request even though it is intended in the workflow

Arnis Riškovs

Request status is Closed, but necessary reopen request. Thi possibility is provided in the workflow scheme, but after click on Closed I get message "You don't have permission to transition this issue".
The message is for both roles - administrator and lead.
How I can resolve problem?

Moses Thomas_08kyb0

@Arnis Riškovs   So the JIRA admin needs to  give you permission i.e  add you to  the role/group etc   for there is a  condition  added to this  transition in the workflow.