Jira addons

Question

Hello,

I am looking for Priority status to be displayed like the below actual status

.Below are the examples of Status Change and when the Priority get changes even that should be displayed exactly like below in customer portal site.

Can you suggest any Add-ons which support this or any possible workaround how to show the priorities as it changed.

mfabris · Answer

Hello Sharadkumar

I have checked now and I got confused... the "Updated issue field" trigger is not in the lite (free) version but only in the paid version, possibly in the cloud version but i have not checked.

But in the automation lite you have as trigger both "Multiple issue event" and "Issue Transitioned".

Now you could do like this.

- remove the priority from all the screens in te project. It should remain visible, but not editable.

- go to the workflow and create a new transition, "from any status to itself". Call it "change priority"

- Create a new screen, with just the priority.

- Associate this screen to the priority transition.

- This will create a button on the workflow, called "change priority". When you click it, a pop up asks you to choose the new priority. It will be from now on the only whay to change priority.

- Then from automation you use this transaction to trigger the action "comment issue".

- The comment will be "the new priority is ---- "

- If this does not work (becasue of the timing) you might have to move the automation a bit later temporally. To do this, you can create an event in the "Events" panel and call it "priority changed"

- Then go to the workflow, click on the post functions of your new transition, and replace the "generic event" with this event

- Then go to the automation, and replace the trigger "issue transition" with this event.

Hopefully you do not need this last part, but I have added in case you do.

Try and let us know!

best luck

Mirco

Sharadkumar Bangera · Answer

Hi Mirco,

Thanks for the update.

i am following your step which u proposed but i dont see ""Issue Field Updated" , it contains issue created .

Do u know how how should i add this  issue Field Updated in drop down list of custom rule-when

mfabris · Answer

I would do it with Automation.

If you are working on cloud, this is already available in the projects (go to project settings, project automation).

If you are on server there is a chance you still do not have the app. You can get it from the Atlassian Marketplace (it is called Automation Lite, it is free and will remain so hopefully)

Then you go to your project settings, click on project automation and start creating a new rule.

Use as a trigger "Issue Field Updated" and select the Priority as field

As action to be executed, choose the comment; you use as comment script

"The priority for this issue has changed to {{issue.priority}}"

I have not tested this, but it should work

Good luck!