WYSIWYG Text field for Customer Portal

Miyoung Mary Kim

Hi,

I'm looking for a text field for customers who fill out the Service Desk. Many customers need to submit formatted texts through the Service Desk but I have not been able to find WYSIWYG text field or HTML text editor field.

Is there a way to have it on the customer portal?

Please help me for this matter.

Thanks!

Angélica Luz

Hello Miyoung,

Thank you for reaching out to Atlassian Community!

As per the details you provided, the text field that you mentioned is the Description field, please correct me if I'm wrong.

If that's the case, currently, there is no option to use a different editor for the Description field. Based on your question, I created a feature request suggesting to add the same editor as the comment box (the one shown after the ticket is created):

• Markdown editor for Description field in the customer portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica