Follow up transition on create

Megan Armstrong

Hi, I am wondering how to automatically transition a ticket, on create, to a different status if a condition is met (a field has a certain value). 

 

For example:

Task type = Update to X

When the above Task Type is filled out on created, instead of sending to the normal first status -> the ticket should be sent to a different status.

 

Thank you!

Jack Brickey

You will need to consider using an automation or scripting addon, e.g. script runner, automation for Jira, power scripts, etc.