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Alternative to disable SD Bulk filter?

Miguel Seabra Melo

Hi,

I've setup my project to pull emails from my company's support email. Since we are second line support, our incidents are submitted by the customer's service-now app.

This means all the issues being submitted are being rejected by the email processor because they are considered to be bulk mail.

How can I fix this? I've trawled through this forum and it appears that in the cloud version I cannot whitelist emails NOR disable the "SD Bulk filter".

So... what can I do instead? Many thanks.

Accepted answers

Patricia Francezi_iDev_

Hi @Miguel Seabra Melo

From Cloud Instance, you may try this:

https://support.atlassian.com/jira-service-desk-cloud/docs/how-are-domains-added-to-the-permitted-list/?_ga=2.41931618.1590993100.1587467525-1804366156.1576771644

Its the solution used for "Spam", I guess it would help. If not, let me know.

If possible, provide error / print screen for supporting the troubleshooting.

All comments

Patricia Francezi_iDev_

Hi @Miguel Seabra Melo

From Cloud Instance, you may try this:

https://support.atlassian.com/jira-service-desk-cloud/docs/how-are-domains-added-to-the-permitted-list/?_ga=2.41931618.1590993100.1587467525-1804366156.1576771644

Its the solution used for "Spam", I guess it would help. If not, let me know.

If possible, provide error / print screen for supporting the troubleshooting.

Miguel Seabra Melo

That seems to have done the trick. The emails now arrive. Many thanks!

Patricia Francezi_iDev_

I will add one more info to this topic in case someone need more actions beyond the new way to add permitted domains

go to https://yourinstance.atlassian.net/secure/admin/IncomingMailServers.jspa

There is

Advanced Configuration for Whitelist and limit of bulk

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