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How a Customer can get Jira Notifications by email in Jira Service Desk?

Sofia Grunspan

I'm testing notifications in Jira Service Desk, the problem I've found is:

When I go to Jira administration and I follow this path:

Administration->Aplications-> Jira Service Desk -> Configurations-> Notifications

and I have 2 options:

* No, only send Jira Service Desk notifications to customers (recommended)

* Yes, send customers both Jira Service Desk and Jira notifications

I chose the second one (Yes,...) and my customer doesn't receive any Jira notification (for example "Issue assigned"), so I don't understand why I have that option if it doesn't work.

Why is recommended only send Jira service desk notifications to customers?

How can I add my customer to Jira notifications?

I'm using Jira Service Desk Server without any addon or plug in.

Thanks

Accepted answers

Jack Brickey

Hi Sofia,

did you check under project settings > customer notifications? Here is a document that covers many aspects of customer notifications in Server. - managing-service-desk-notifications

All comments

Jack Brickey

Hi Sofia,

did you check under project settings > customer notifications? Here is a document that covers many aspects of customer notifications in Server. - managing-service-desk-notifications

Sofia Grunspan

I've accepted the answer and said thanks before but it looks like the system didn't take it. Thanks once more! It helped me a lot!

Jack Brickey

Odd. I was able to accept. I will keep my eye out to see if this continues. I’m glad I was able to assist. Take care!

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